Help With Registration

If you need help with the registration process, click here to submit a request, or contact:

For assistance with Registration, contact by email, or call 315-408-8260

Refund Policy

Refunds, if provided, must be handled by Empire State Cup directly (they are not handled through SportsSignup).

Registration Refunds:
Cancellation Policy Cancellation Policy without Cancellation Insurance: If for any reason you have to cancel your registration, you will be issued a credit for all fees paid to the event, less the online registration processing fee ($10); if you cancel before 10 days of the scheduled event. This credit will be valid for any 24 Sports LLC event for one year from the date the registration was made and is transferable to another immediate family member. If you cancel within 10 days of the event, no credit or refunds will be issued. No exceptions. Cash refunds will only be issued if 24 Sports LLC Cancellation Insurance has been purchased. Cancellation Policy with Cancellation Insurance: Cancellation Insurance is available to be purchased at the time of your registration for identified programs. This insurance guarantees you full cash reimbursement of all fees paid upon registration, less the online registration processing fee($10), if you cancel before 10 days of the event for which you registered. If you have to cancel within 10 days of the event you will receive a 50% credit to a future 24 Sports LLC event, valid for one year from the date the registration was made. 24 Sports LLC Cancellation Insurance fee is non-refundable. Once the program for which you are registered has begun, no refund or credits will be issued. Pro-rated cash refunds or credits will not be provided. Inclement Weather Policy: In the event of inclement weather, 24 Sports LLC will make every effort to continue the scheduled program at the discretion of the event director. If extreme weather occurs, such as lightening, extreme heat, hail, etc., 24 Sports LLC may be forced to cancel the scheduled program in order to protect player participants and staff. If an event is canceled due to weather, a notice will be posted on our website’s bulletin board and an email will be sent out to you. We encourage parents to make arrangements for the pick up of their children, if the weather suddenly turns or if lightning, tornado or severe weather warnings are issued. There will be no partial refunds or full refunds due to unforeseeable weather circumstances. Cancelled Program Policy: 24 Sports LLC reserves the right to cancel an event for any reason. If there is low enrollment or a facility change and we are forced to cancel the event, you will be refunded all monies paid to 24 Sports LLC .

Store Refunds:
All sales are final.

Additional Resources

For more information, visit the Empire State Cup website at